Airbnb is planning to cook in the form of AI in search, discovery and support

Airbnb has taken its time to establish an AI feature within the program, but CEO Brian Chesky said on Friday that the company is now planning to cook in products powered by large examples of languages ​​that will help users search for listings, plan their trips, and help hosts manage their properties.

Speaking at the company’s fourth annual meeting, Chesky said the company wants to increase its use of major languages ​​for customer service, support and infrastructure.

“We are building an AI experience where the software doesn’t just search for you. It knows you. It will help guests plan their entire trip, help their hosts manage their businesses, and help the company to work better at scale,” he said.

The company separately said it is testing a new feature that allows users to search and ask questions about places and places using natural languages.

Currently, Airbnb offers a customer service bot powered by LLM, for your customization, and communication. The new AI search is expected to “evolve into a more detailed and intelligent search that continues throughout the journey.”

When asked by an expert if Airbnb could release AI-powered properties, Chesky said the company wants to get the design and user experience first.

“AI search has very few people at the moment. We are doing a lot of experiments. Over time, we will be trying to make AI search conversational, to include more than a trip, and, in the end, we will be looking for a list of agents for that,” said Chesky, adding that Airbnb would consider creating a sales segment that is compatible with conversational search.

Chesky said Airbnb plans to use the AI ​​technology of its new CTO, Ahmad Al-Dahle (he previously worked on Meta’s Llama models), to use its knowledge and analyze data to make the app more efficient.

Airbnb also commented AI powered customer support The bot, which launched in North America last year, now handles a third of customer problems without requiring human intervention. Chesky also said there are plans to help customers call an AI bot to help them, and also expand the language of customer support.

“One year from now, if we succeed, more than 30% of tickets will be handled by a custom assistant, in many languages, in all languages ​​we have live assistants. AI customer service will not be just chat, it will be voice,” he said.

The company is also considering expanding the use of AI internally. Airbnb said 80% of its engineers use AI tools, but its goal is to reach 100%.

Airbnb reported better-than-expected revenue of $2.78 billion in the fourth quarter, up 12% from a year earlier.