Telehealth giant Hims & Hers says its customer support system has been hacked

Hims & Hers, a telehealth company that sells weight loss pills and sex tips, has confirmed a data breach affecting its customer service platform.

The health company said in a data breach notice filed with the California attorney general’s office on Thursday that the hackers stole information related to user requests sent to the company’s customer service team. The company said hackers broke into its third-party system between February 4 and February 7 and stole support tickets, which contained personal information provided by customers.

The data breach notice said the hackers took customers’ names and contact information, as well as other anonymous information that Hims & Hers had left behind in the email.

Although the company says that customers’ medical records were not affected by the breach, the nature of the customer support system means that the data may contain sensitive personal account information, personal information, and health care.

It is still unclear how many people had their personal information compromised in the hack. Under California law, companies must disclose violations involving 500 or more citizens.

Jake Martin, a spokesperson for Hims & Hers, told TechCrunch in a statement that the company was affected by a social security threat, where hackers trick employees into giving them access to their systems. The spokesman said the stolen data “included customer names and email addresses.” The company did not say what types of data were collected, when asked by TechCrunch.

The company cannot say whether it has received any communication from hackers, such as a demand for money.

In recent months, customer service and ticketing systems have become increasingly burdened by financially motivated hackers, who have raided databases containing customer information and held companies to ransom.

Last year, Discord was data breach which affected its customer service ticketing system and exposed the government-issued IDs of nearly 70,000 people who submitted their driver’s licenses and passports to the company to verify their age.